Shipping policy

Shipping Policy

Thank you for shopping with Ovrlyne. We are committed to delivering your orders safely and on time.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times may vary depending on your location:

Nairobi: 1–3 business days

Outside Nairobi: 2–7 business days

International shipping: Delivery times vary by country and courier service

Please note that delays may occur during holidays, high-demand periods, or due to courier issues.

Shipping Charges

Shipping fees are calculated at checkout based on your location and selected delivery method.

Order Tracking

Once your order has been shipped, you may receive tracking information via email or phone where applicable.

Incorrect Address

Please ensure your shipping address and contact details are correct before placing your order. Ovrlyne is not responsible for delays or failed deliveries caused by incorrect information provided by customers.

Lost or Delayed Packages

If your order is significantly delayed or lost during transit, please contact us and we will assist in resolving the issue with the courier service.

Damaged Packages

If your package arrives damaged, please contact us within 24 hours of delivery with photos of the damaged item and packaging.

Contact Us

For shipping-related questions or support, please contact us through our store contact page or customer support email.